Operations
Everything here is computed from the job log — Bengaluru pilot, 94 jobs.
Demand
Jobs booked
94
Completed
75
Open now
0
Fixed-price share
31.9%
rest are diagnostic
Exception desk
Customers needing a decision firstAll clear — no customer is waiting on an operations exception.
Fair dispatch & team economics
Internal only — never customer pricingLive offers
0
awaiting acceptance
Compensation recorded
₹0
separate from invoices
Visit + diagnosis
₹0
honest assessments paid
Quality incentives
₹0
customer satisfaction
The promise
Turning up when we saidArrived in window
88.6%
Median arrival
+52 min
against window start
Cancelled
6
Live warranties
67
Diagnosis and quoting
Do customers trust our quotesQuote approval
78%
13 declined
Median quote
₹1,593
Decision time
15 min
quote to answer
Parts share of quote
58.7%
rest is labour
Quality
First-time fix
93.3%
no callback in warranty
Average rating
4.59
77.3% rated
Median repair
86 min
on site
Technicians
12/12
with work
Money
Revenue
₹1,15,892
incl. GST
Net of tax
₹98,214
Average ticket
₹1,317
Diagnosis-only revenue
₹3,237
13 declined visits
Bookings against completions
By appliance
Technicians
Rating · quote approval · on-time · jobs. Technicians are salaried, so this is deliberately not a revenue leaderboard — a high approval rate means customers believed the quote.
How pricing works
A technician selects parts and a labour band from the published catalogue; the total is computed, never typed. The diagnosis fee is credited in full when a quote is approved, so a customer who goes ahead never pays for the visit twice, and one who declines owes a small amount they were told about before we set off.